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We have two users who are using the iPhone 14 Pro Max. They both say that their phones "turn off" when they click the link to view our HLS stream. Has anyone had similar issues? Thanks

Our custom software takes RTSP from cctv cameras and turns it into an RTSP stream that we play through calppr player. One particular model of camera wont play on ios devices. It is just all black when trying to play it. on ios (all versions of ios) It still works great on PC, Mac, and Android. Our hls stream is video only. There is no audio. The problem is not with the player because I tested other players and they do the same thing on iOS. Black screen or at best they freeze on the first picture and don't ever move. Any advice on what the problem may be? Thank you so much!