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Reply to Feedback Assistant - Lack of Responses
Is Feedback Assistant an appropriate step towards resolving what I believe (or hope?) to be an OS-related driver bug? I've used Feedback Assistant several times in the past, and also back when it was called Bug Reporter for similar issues. I'm not sure if Feedback Assistant is the best path to a potential resolution for my issue or not. I've got an issue where a USB Headset (with mic) is no longer working with certain USB-C ports on an M2 Max MacBook Pro, despite previously working on those ports. I was able to connect the USB headset to my 3rd, and final, USB port and it works flawlessly, but I suspect it'll also stop working at some point as it did with the other ports. The headset also doesn't work on my M2 iPad Pro (same exact symptoms as macOS), but does work on my iPhone 15 Pro, and does work on a 2016 MacBook Pro. Symptoms are: plugging it in gives the headset power and it's fully detected in System Profiler (as both a USB device and audio output/input); however, opening the Sounds preference pane or trying to record audio with QuickTime Player results in the headset going through a disconnect/reconnect endless loop and never actually connecting. Whole system locks up for a split moment while this happens. QuickTime Player also throws an error with the headset connected. I wasn't sure of the best approach to getting this looked at since I figured it was such a bizarre problem that AppleCare probably wouldn't have any resources on it, so I figured Feedback Assistant would provide the best avenue to investigate, particularly since it captures a sysdiagnose while the issue is occurring. Is that still the best path, or should I also be pursuing another channel?
Oct ’23