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I Just had my 2018 Escalade serviced for its inability to connect to CarPlay/ iPhone 11 Pro Max this week. Dealership found nothing of course and did a factory reset of the system and installed the latest software. That being said, I did see somewhere that general connectivity issues could be caused by dust in the usb connectors and for the **** of it tried compressed air to clean out the connection. My system is still buggy, but i have only had one fail in the four days since getting my car back. This is a vast improvement since before it was serviced and i am still considering having them replace the two main USB ports for my vehicle, but a win so far. The one interesting thing I noticed is many of the comments I have seen on this site have come from GM owners. It seems that CarPlay this cycle is really not playing nice with the Cue system. But then again, it seems every other year the iOS update has been hit or miss with improving performance or causing a major setback. It seems to take a couple of months to settle in. I am at least optimistic that we are getting updates much faster this cycle which may at least provide the necessary patch for CarPlay sooner than usual.2018 Cadillac EscaladeiPhone 11 Pro MaxIOS 13.2.1