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I'm curious about this as well. Having the same problem.
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Our users are mostly aged 18-24 so that might be one reason for it. We have around 9k subscribers in total and most of them are from the US.Maybe it's more common having "through away" debit cards with 0 balance in the US than other parts of the world. In most countries in Europe the banks are charging a yearly fee for every debit card. I'm not sure about the US and what fees are applied by the banks there.Our app is quite clear on how the users unsubscribe so I don't think the users would remove their payment information instead of just unsubscribing. Almost all of our billing retries are free trials which haven't been canceled and then enters billing retry.That the involuntary churn across the platform has been reduced due to billing retry from 5.1% in 2017 to 1.6% in 2019 doesn't reflect our experience at all. It's probably people who keep subscriptions for long and therefore have multiple renewals which lowers the total. If Apple would count how many free trials enters billing retry the numbers would probably look different.
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Hi, thank you very much for your answer :-)Would this be true even if we used our own means to repay the customer, e.g. using paypal? In that case, it will not affect Apple's revenue at all and only be a way for us to gain trust and portray the quality of our education.
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Why don't you just keep the monthly subscription? You'll probably lose many of your subscribers if you cancel their subscription, even though the yearly is cheaper. It's no problem having many subscriptions in the same subscription group.
