Epilogue:
After my requested appeal, I received an App Review call indicating that the problem is solved and my app is ready for sale (without any change from my side). My lovely in-app purchases are finally approved !
Thanks to them (& to Bettina, Rich & Marcelo and the others behind the scene) for the fast reaction and happy to see my first app on the store !
Post not yet marked as solved
My deep search on this forum leads me to say thanks very much Rich for your involvement and reactions regarding the IN-APP famous failure,
Fortunately, you are here, because as developers we felt misunderstood, frustrated, and desperate about this recurrent failure..
After 7th rejections, I am approximatively in the same situation described in this thread (app reviewers fetch products with a returned empty set of in-app items, they receive an empty answer in the "productsRequest didReceive" method in answer to the SKProductsRequest(productIdentifiers:) request)
I sent a request to the Technical Support (as you suggested, I read a lot of your advice!) but it was apparently sent to the App Review support with no success.. I requested an appeal and I am waiting for the scheduled call from the nice guys of the App Review teams..
If by chance you read this message, Rich, here is my
App ID: 1576135970
Thank you very much
Post not yet marked as solved
I have the same issue (7th rejections till now) and, yes Melson I have an iPad with the iOS mentioned by the App Stor reviewers, it works very fine with my sandbox users, but not with the App reviewers.. they receive an empty answer (in the method : func productsRequest(_ request: SKProductsRequest, didReceive response: SKProductsResponse)) of my SKProductsRequest..
My 7th submission is get rejected, and now I am sure that the problem is that the App Store Reviewers are failing in receiving my in-app purchase items see the screenshot that confims that: they receive an empty answer in the "productsRequest didReceive" method after my SKProductsRequest(productIdentifiers:) request and this has no relation with receipts as the APP reviewers mention!!
I believe that the bug in the App Review environment described (by pgleeson) in :
this link
is happening again and a lot of apps are getting rejected for this reason!
I tried to explain that to the APP reviewer, I sent a working demo with my sandbox users, and tell them to investigate if they have a bug. The answer was -as usual short- "We are unable to provide information regarding our review environment."
Today, I requested an appeal of my app’s review to understand the situation !
What happens with Apple ?! Why do the reviewers behave like that.. I really don't understand!
Post not yet marked as solved
I totally agree with vernr1,
I am describing here my "circular hell" that I am living these days with the App Store Reviewers.
Even, recreating new productIDs for new in-app purchase items and attaching them correctly to new builds -as suggested by vernr1- does not work on the App reviewers environment despite all work fine with my sandbox users !!
Good luck developers!
Post not yet marked as solved
Hello,
Did you get your issue solved? I am in the same situation after 6 rejections.
Post not yet marked as solved
I am in this same situation with 6 rejections!
All works fine in my tests, but the App Review Team is not able to fetch my in-app correctly .. it is frustrating!
