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Reply to iOS 14 no signal, no cellular data
My phone is fixed now. As previously posted here I sent it in to Apple when I described the issue of “error message” under cell data. They said it’s a defective chip and were aware of the issue. As part of the 4-year repair program they would fix it for a certain batch of phones where the update of 14.1 or 14.2 messed up the cell signal (due to the chip malfunction). It’s been 6 hours now and it’s running smoothly. They gave me a new serial number tor the phone. But on the repair letter they only state they fixed the battery and charger/wire input.
Nov ’20
Reply to iOS 14 no signal, no cellular data
Here’s the deal. I called Verizon today for the second time, first time they reset something on their end and it worked for half a day. So I explained the situation and they put me through to Apple. The apple support associate said it’s a known issue and they had set up a quality assurance program. It’s due to a defective chip that’s always been there but now it’s revealed with 14.1 or 14.2. If you called apple with this issue within 4 years of buying the phone they will waive the cost to fix it as part of this quality assurance or whatever program. If not it will cost $350-400 to replace the chip. I fell one week outside that 4 year period so they said I need to pay to have it fixed. I asked to speak to a supervisor and they decided to waive it since I had called Verizon with the issue few weeks back. I’ve been given a repair ID and have to mail it in. If they can’t fix my iPhone 7 they will replace it. Got good customer service from them. Will give an update in 2 weeks. But it’s worth giving them your model and serial number and they will let you know. The apple associate knew exactly what I was talking about when I mentioned the “No service” signal “searching for signal” and “error” under “cellular” didn’t even have to describe much. Anyway apologies for the long message. I think this is the only effective solution no monkeying around etc with setting will fix it permanently.
Nov ’20