Hello I'm writing to the developer forums as a last ditch effort I have been trying unsuccessfully for the last two months to get apple engineering to look at what my App is named = WEEID and that when searching it will attempt to auto correct you to Weed which is not the name of my App and I was informed by apple support that this is normal behavior. I get a cop out answer for support of the following "I am following up with you regarding the issue that you are encountering when searching for your app “WeeID” on the App Store.  App Store search results are based on several factors determined by Apple-confidential algorithms and our engineering team has confirmed that search results are working as expected. The issue that you are encountering is related to the app name “WeeID” being auto-corrected to “weed”, which our engineering team advises is a reasonable auto-correction. I hope this update is helpful and thank you for understanding our support polices. If you have any questions, please reply to this email and I will get back to you quickly. " Which is not only a lie but just terrible customer service to begin with. How do I as a company escalate this request to someone like a engineering manager who has the power to help me get this updated so that my app can be searchable. This seems to be unfair trade practices IMO.

I have questions around this policy why are all the apps in the App Store related to COVID-19 not allowed in the store? Also what is defined as "governmental entity, hospital, insurance company, non-governmental organization, or university. " These are not defined Also user "information in highly-regulated fields, such as healthcare, should be submitted by a legal entity that provides these services, and not by an individual developer. I'm reaching out to see if other App developers experienced the same situation or how anyone for that matter can publish anything on the COVID-19 to assist users? Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We found in our review that your app provides services or requires sensitive user information related to the COVID-19 pandemic. Since the COVID-19 pandemic is a public health crisis, services and information related to it are considered to be part of the healthcare industry. In addition, the seller and company names associated with your app are not from a recognized institution, such as a governmental entity, hospital, insurance company, non-governmental organization, or university. Per section 5.1.1 (ix) of the App Store Review Guidelines, apps that provide services or collect sensitive user information in highly-regulated fields, such as healthcare, should be submitted by a legal entity that provides these services, and not by an individual developer. Next Steps To resolve this issue, your app must be published under a seller and company name of a recognized institution. If you have developed this app on behalf of such an institution, please advise your client to add you to the development team of their Apple Developer account. If your client does not yet have an Apple Developer account, they can enroll for one as an organization through the Apple Developer website. Resources For additional details, please refer to the update on the Apple Developer website about Ensuring the Credibility of Health & Safety Information.