App Store Connect: App was rejected, but in-app purchases remain “In Review” and cannot be edited

My submission was rejected because I submitted a duplicate or identical promotional images for different promoted in-app purchase products.

I was directed by Apple to edit the in-app purchases.

However, editing the in-app purchases is disabled with the following message:

“At least one of your in-app purchases is associated with a version of an app that's not yet approved. Until this version is approved, you can't submit any changes for review.”

I tried the following to enable editing of the in-app purchases:

  • Cancel review submission
  • Submit a new build
  • Submit a new version
  • Reply to the Apple rejection. They referred me to App Store Connect Help documentation, which does not contain information about this issue.

None of the above approaches worked, and I remain unable to edit in-app purchasees in App Store Connect. But I need to be able to edit in-app purchases to fix the underlying issue.

Please advise?

Accepted Reply

This was later resolved with Apple, but required getting in direct touch with support.

Replies

This was later resolved with Apple, but required getting in direct touch with support.