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Hello,
I am using redemption codes to distribute my app for free to my organisation. But I have a question, does a redemption code can be used more than once? I mean, may I use the same redemption code for others devices?
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With iOS 14 devices we can see that Many MDM Commands Fails with error " Couldn’t communicate with a helper application." . This Error is more frequent in InstallApplication , InstallProfile command , but other MDM commads also face the same issue. I have attach sample response from some devices. We have seen this error in previous version of iOS but with iOS 14 these are very frequent.
InstallApplication Errors
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CommandUUID</key>
<string>InstallApplication;Collection=51075000000853127</string>
<key>ErrorChain</key>
<array>
<dict>
<key>ErrorCode</key>
<integer>1005</integer>
<key>ErrorDomain</key>
<string>DeviceManagement.error</string>
<key>LocalizedDescription</key>
<string>Could not install app.</string>
</dict>
<dict>
<key>ErrorCode</key>
<integer>4097</integer>
<key>ErrorDomain</key>
<string>NSCocoaErrorDomain</string>
<key>LocalizedDescription</key>
<string>Couldn’t communicate with a helper application.</string>
</dict>
</array>
<key>Status</key>
<string>Error</string>
<key>UDID</key>
<string>UDID-UDID</string>
</dict>
</plist>
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CommandUUID</key>
<string>InstallApplication;Collection=33783000002227119</string>
<key>ErrorChain</key>
<array>
<dict>
<key>ErrorCode</key>
<integer>4099</integer>
<key>ErrorDomain</key>
<string>NSCocoaErrorDomain</string>
<key>LocalizedDescription</key>
<string>Couldn’t communicate with a helper application.</string>
</dict>
</array>
<key>Status</key>
<string>Error</string>
<key>UDID</key>
<string>UDIDUDIDUDID</string>
</dict>
</plist>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CommandUUID</key>
<string>InstallApplication;Collection=51075000000853127</string>
<key>ErrorChain</key>
<array>
<dict>
<key>ErrorCode</key>
<integer>1005</integer>
<key>ErrorDomain</key>
<string>DeviceManagement.error</string>
<key>LocalizedDescription</key>
<string>Could not install app.</string>
</dict>
<dict>
<key>ErrorCode</key>
<integer>4097</integer>
<key>ErrorDomain</key>
<string>NSCocoaErrorDomain</string>
<key>LocalizedDescription</key>
<string>Couldn’t communicate with a helper application.</string>
</dict>
</array>
<key>Status</key>
<string>Error</string>
<key>UDID</key>
<string>UDID-UDID</string>
</dict>
</plist>
InstallProfile Errors
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CommandUUID</key>
<string>SingletonRestriction</string>
<key>ErrorChain</key>
<array>
<dict>
<key>ErrorCode</key>
<integer>4099</integer>
<key>ErrorDomain</key>
<string>NSCocoaErrorDomain</string>
<key>LocalizedDescription</key>
<string>Couldn’t communicate with a helper application.</string>
</dict>
</array>
<key>Status</key>
<string>Error</string>
<key>UDID</key>
<string>UDIDUDID</string>
</dict>
</plist>
AvailableOSUpdate Error
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CommandUUID</key>
<string>AvailableOSUpdates</string>
<key>ErrorChain</key>
<array>
<dict>
<key>ErrorCode</key>
<integer>12050</integer>
<key>ErrorDomain</key>
<string>MCMDMErrorDomain</string>
<key>LocalizedDescription</key>
<string>The attempt to check for an available update failed.</string>
<key>USEnglishDescription</key>
<string>The attempt to check for an available update failed.</string>
</dict>
<dict>
<key>ErrorCode</key>
<integer>2214</integer>
<key>ErrorDomain</key>
<string>DeviceManagement.error</string>
<key>LocalizedDescription</key>
<string>Scan failed.</string>
</dict>
<dict>
<key>ErrorCode</key>
<integer>4097</integer>
<key>ErrorDomain</key>
<string>NSCocoaErrorDomain</string>
<key>LocalizedDescription</key>
<string>Couldn’t communicate with a helper application.</string>
</dict>
</array>
<key>Status</key>
<string>Error</string>
<key>UDID</key>
<string>UDIDUDIDUDID</string>
</dict>
</plist>
ClearPasscode
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>CommandUUID</key>
<string>ClearPasscode</string>
<key>ErrorChain</key>
<array>
<dict>
<key>ErrorCode</key>
<integer>701</integer>
<key>ErrorDomain</key>
<string>DeviceManagement.error</string>
<key>LocalizedDescription</key>
<string>The device’s passcode cannot be cleared.</string>
</dict>
<dict>
<key>ErrorCode</key>
<integer>4097</integer>
<key>ErrorDomain</key>
<string>NSCocoaErrorDomain</string>
<key>LocalizedDescription</key>
<string>Couldn’t communicate with a helper application.</string>
</dict>
</array>
<key>Status</key>
<string>Error</string>
<key>UDID</key>
<string>UDIDUDIDUDID</string>
</dict>
</plist>
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My app was set to Private and Organization ID was correct. Why my app isn't show on Custom App menu. And when I click "Get Started" button on Custom App, nothing happen.
My App Store ID and Apple Business Manager ID are not of the same account.
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MacOS ver. Monterey 12.1
https://developer.apple.com/documentation/devicemanagement/mdm
A device management profile is transmitted to the device with reference to the above link.
Both iOS and iPadOS devices operate normally in general enroll and DEP enroll.
In MacOS, Enroll operates normally in Userchannels.
This time, I purchased a MacMini device equipped with Apple Silicon and tried to test DEP registration, but an error occurs as follows.
"unable to decrypt encrypted profile"
Should Mac's DEP registration use a different payload profile method?
Let me know if you know something to refer to.
thank you.
The MAC device is a device that has been manually added to the Apple Business Manager.
DEP profiles are normally installed in both iOS and iPadOS.
Profile descript error occurs only when attempting DEP of MacOS.
(If you look at the picture, a decryption error occurs in the remote device registration step.)
I asked Apple's customer center about this problem,
and it is said that it is caused by the lack of a key called "automatic registration on the MDM server"
The key cannot be found in the Apple official document related to the profile below.
https://developer.apple.com/documentation/devicemanagement/mdm/
Information received during DEP enroll of Macmini using Apple silicon.
{
'LANGUAGE': 'en_US',
'PRODUCT': 'Macmini 9,1',
'SERIAL': 'CXXXXXXXXXXV',
'UDID': '0XXXXX27-XXXX-XXXX-XXXX-XZXXXXXXXXX',
'VERSION': '21C52'
}
Information received during DEP enroll of iPAD
{
'LANGUAGE': 'en_US',
'PRODUCT': 'iPad5,4',
'SERIAL': 'DXXXXXXXXXXQ',
'UDID': '9aXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX6d',
'VERSION': '19C63'
}
Profile to be transmitted to the device (same as MacOS, iOS, IPadOS)
{
'AccessRights': 8191,
'CheckInURL': 'https://apm.xxxxx.com/checkin',
'CheckOutWhenRemoved': True,
'IdentityCertificateUUID': '00000000-0000-0000-0000-000000000000',
'PayloadDescription': 'MDM Profile',
'PayloadDisplayName': 'MDM',
'PayloadIdentifier': 'com.xxxxx.xxxxxxx.mdm',
'PayloadOrganization': 'MDM provider',
'PayloadType': 'com.apple.mdm',
'PayloadUUID': '00000000-0000-0000-0000-000000000000',
'PayloadVersion': 1,
'PromptUserToAllowBootstrapTokenForAuthentication': True,
'ServerCapabilities': ['com.apple.mdm.per-user-connections','com.apple.mdm.bootstraptoken'],
'ServerURL': 'https://apm.xxxxx.com/server',
'SignMessage': False,
'Topic': 'com.apple.mgmt.External.206bfa63-f76a-4381-9e50-6f74241d14d9'
}
Because it uses the same profile structure, it is not understood that iOS/iPadOS operates normally and errors occur only in MacOS.
If there is anything that can help me, please let me know.
Thank you.
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We have been trying to renew Apple Developer Enterprise Program,Apple gives a hint "Thank you for your request to renew your membership in the Apple Developer Enterprise Program"This state has been half a month, our Apple Developer Enterprise Program will Expire in 5 days.After expiration, it will seriously affect our company's business.
Hello,
This is my first year to renew apple developer program but I don't know how to do from Macbook Air laptop.
As I don't have latest iphone and ipad devices.
So Can I renew my Apple Developer Program from Macbook Air?
And Can I pay from my Credit Card?
I am from INDIA and I can't see Credit Card option to renewal.
For more information I attached screenshots.
I already contacted to Apple Support and they not allow to renew account from laptop/desktop. Except iPhone and iPads.
So can anybody help me? Thank you!
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I downloaded Apple Configurator v1.1 from the App Store to an iPad 9th Gen running iPadOS 16.1. When I try to launch the Configurator, the display goes black for a second and then returns to the home screen. I have neither a current Mac available nor an iPhone, only a stack of new iPads purchased through Amazon.
For the past 2+ years I have been using the same process/code to disabling/clearing activation lock from a device and since December 2 trying to clear the code is returning a 404 error response:
<head>
<title>404 Not Found</title>
</head>
<body>
<center>
<h1>404 Not Found</h1>
</center>
<hr>
<center>Apple</center>
</body>
</html>
we could not close the activation lock on the iPhone under supervision from our platform. We follow Apple's specifications https://developer.apple.com/documentation/devicemanagement/device_assignment/activation_lock_a_device/creating_and_using_bypass_codes
The request link for closing the activation lock is
https://deviceservices-external.apple.com/deviceservicesworkers/escrowKeyUnlock
The api url :https://deviceservices-external.apple.com/deviceservicesworkers/escrowKeyUnlock
The document url: https://developer.apple.com/documentation/devicemanagement/device_assignment/activation_lock_a_device/creating_and_using_bypass_codes
We use the api for past 1+ years, it works well.
The api returns 404 not found response since 2022.12.02
<title>404 Not Found</title>
</head>
<body>
<center>
<h1>404 Not Found</h1>
</center>
<hr>
<center>Apple</center>
</body>
</html>
We contact apple support via email, but no useful response;
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The iphone info:
OsVersion: iOS 15
Device model: iphone 12
Steps:
Install the MDM profile on the iphone.
The server pushes the command to install the webclip profile through MDM (the profile is set to not be manually removable).
After installing the webclip profile, the webclip icon will appear on the Home Screen of the phone screen.
When the webclip is no longer used, remove the webclip profile through MDM.
The problem occurs in step 4, the webclip profile is deleted, but the webclip icon still exists on the home screen of the mobile phone, and cannot be removed by tools such as Apple Configurator2.
So what causes this phenomenon and how to fix?
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Today, I received a notification that my Apple Developer account has been flagged for removal. I have tried to explain my situation through Apple Developer Support, but I have not received any response.
What steps should I take? Does anyone have any suggestions?
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Hi ,
We have a app that we want to push on the device as quickly as its connected with the mac machine.
We have Apple Business account for this purpose and we are using the Apple Configurator to push the app on the connected device which is associated with our Apple business account. But this process is manual.
But we want this process automatic. once device connected with machine app will push into the device without user interaction.
But we are not able to achieve this task.
Can any one please guide me to do this task , or any guide line related to this task will much appreciated.
Thank you
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Hello,
I want to develop an enterprise application that is distributed via mobile device manager and it seems like I need an Apple Business Manager account so that I can manage a personal test device.
If I sign up for the Apple Developer program am I also eligible for an Apple Business Manager account? The current ABM enrollment process requires an organization with a DUNS number, which is currently a roadblock for me.
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Is there any documentation on where exactly region restrictions are defined/applied when doing User Enrollment (with Managed Apple IDs from ABM) for BYOD devices?
In our case, it seems like it is not possible to enroll a user profile with Managed Apple ID from .dk ABM account to any device that is outside Denmark. There are no issues enrolling devices bought in Denmark and currently in Denmark. In all other cases profile installation fails with "Profile could not be installed".
Changing region on the device has no effect as well.
There are no mentions of such restrictions both in User Enrollment nor ABM documentation.
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We are facing issues regarding the 30 days provisional period. Within the period user can leave MDM or Anyone having the device can remove MDM profile and enroll their own MDM , possibly. In that case It might be a bug. As a MDM vendor, We are asked to restrict this MDM removal from client within this provisional period. As far We checked, there is no proper solution for restrict the removal. We are in need to hold the devices for this provisional period, then release the devices to users. Please explain what is the need of 30days provisional period for ABM, if removed, it will be helpful.
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In DEP enrolled devices, even activation lock enabled, device reset cannot be restricted, After reset only it asking Managed Apple Id credentials. In our case even activation lock enabled, if device is in 30 days provisional period of ABM, it can reset and removed from MDM, It is better to ask Managed Apple ID or Bypass activation lock code before reset the device.
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Hello, while I can install VPP app on idevice with Apple Configurator, I can not find a way to do the same thing via cfgutil. Apple configurator registers device's serial number and installs app. While cfgutil only installs app and do not registers serial number.
Does cfgutil support installing VPP apps?
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Hi there,
I stumbled across the Business Connect Location API from Apple and like to implement it into a web platform I am currently building. But there are some points that seem to be missing or maybe I haven't found them yet.
First: There seems to be no mentions about the endpoints. I mean, where should I send the requests to? What's the url for this?
Second: Related to the first point: How do I authenticate my requests? Where can I create an auth token for this?
Would be great if somebody could give me some hints! Thanks a lot!
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Hi Support
I have wiped the machine and reinstalled Ventura on the device however I cannot get the screen to show up to add this device to ABM. I am doing this on the country/region section before connecting to WIFI etc.
I have already added a few other devices today. They were newer MBP 2020 and 2022 devices with no issues.
I am using a iPhone 8 with apple configurator app to do this but everything I try I can not get the device to scan.
Any suggestions?
