An error occurred while trying to call the requested method validateMetadata. (1272)

Question

Created Feb ’20

Replies 6

Boosts 0

Views 4.8k

Participants 6

I'm getting this error when attempting to upload an iOS app to iTunes Connect. I've tried using Transporter, and get the same result.
I've also tried uploading a new version of an app that uploaded correctly in November and got the same result.
Does anyone have any suggestions for possible causes for this error?

thanks,

Answered by RicardoKochQ2 in 408303022

We are getting the same error.

I believe Apple is having some issues.

Check this system status page:

https://developer.apple.com/system-status/

Boost

Answer 1

mikeTheDad OP

Feb ’20

Here is information from the Transport Delivery Log

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter OSIdentifier = Mac OS X 10.15.3 (x86_64); jvm=25.71-b02; jre=1.8.0-u131-b11-iTMSTransporter-b02

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter PackageName = 1500810344.itmsp

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter PackageSize = 116206776

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter StatisticsClientStartDateTimeZoneISO = 2020-02-27T15:03:11-08:00

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter TransporterArguments = -m upload -u mike.hollingshead@gmail.com -vp json -sessionid @env:8DCF23D0-E9CF-450E-BB91-C68579D97EE1 -sharedsecret **hidden value** -itc_provider XW6S2RV763 -f /var/folders/4q/8jpg98nx1gbgdm0cgz0mh_kc0000gp/T/52AFFAD9-430B-4B12-A7D4-042EDC2934DE/1500810344.itmsp -indicator true -v eXtreme -Dtransporter.client=TransporterApp -Dtransporter.client.version=1.1.1 (1171)

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter Version = 2.0.0

[2020-02-27 15:03:11 PST] <main> DBG-X: parameter iTMSTransporterMode = upload

[2020-02-27 15:03:11 PST] <main> INFO: id = 20200227150311-908

[2020-02-27 15:03:11 PST] <main> INFO: iTMSTransporter Correlation Key: e135b0ac-c68d-4fcd-8bec-05d60f704c04-0001

[2020-02-27 15:03:12 PST] <main> DBG-X: Apple's web service operation return value:

[2020-02-27 15:03:12 PST] <main> DBG-X: parameter Errors = [An error occurred while trying to call the requested method validateMetadata. (1272)]

[2020-02-27 15:03:12 PST] <main> DBG-X: parameter EnableJWTForAllCalls = false

[2020-02-27 15:03:12 PST] <main> DBG-X: parameter RestartClient = false

[2020-02-27 15:03:12 PST] <main> DBG-X: parameter ErrorCode = 1272

[2020-02-27 15:03:12 PST] <main> DBG-X: parameter ErrorMessage = An error occurred while trying to call the requested method validateMetadata. (1272)

[2020-02-27 15:03:12 PST] <main> DBG-X: parameter Success = false

[2020-02-27 15:03:12 PST] <main> ERROR: An error occurred while trying to call the requested method validateMetadata. (1272)

[2020-02-27 15:03:12 PST] <main> DBG-X: The error code is: 1272

[2020-02-27 15:03:12 PST] <main> INFO: JSON:{"msg":{"phase":"Upload","count":2,"description":"Operation failed","index":2},"messageType":"VerifyProgress"}

[2020-02-27 15:03:12 PST] <main> DBG-X: Returning 1

Package Summary:

1 package(s) were not uploaded because they had problems:

/var/folders/4q/8jpg98nx1gbgdm0cgz0mh_kc0000gp/T/52AFFAD9-430B-4B12-A7D4-042EDC2934DE/1500810344.itmsp - Error Messages:

An error occurred while trying to call the requested method validateMetadata. (1272)

0

Answer 2

RicardoKochQ2 OP

Feb ’20

Accepted Answer

We are getting the same error.

I believe Apple is having some issues.

Check this system status page:

https://developer.apple.com/system-status/

0

Answer 3

thus78 OP

Feb ’20

We have just experienced the same issue. "An error occurred while trying to call the requested method validateMetadata. (1272)". We are able to sign-in itunesconnect.

0

Answer 4

sienchoo OP

Oct ’21

Similar issue here

An error occurred while calling uploadDone the package named .itmsp

0

Answer 5

deremakif OP

Nov ’21

Similar issue!

https://github.com/fastlane/fastlane/issues/19572

0

Answer 6

dagreenh OP

Nov ’21

Also having this same issue

2021-11-04T21:37:39.7451660Z [21:37:39]: [31mAn error occurred while trying to call the requested method validateAssets. (1272)
2021-11-04T21:37:39.9320210Z [21:37:39]: [33m[iTMSTransporter] [2021-11-04 21:37:39 UTC] <main> DBG-X:   parameter ErrorMessage = An error occurred while trying to call the requested method validateAssets. (1272)
2021-11-04T21:37:39.9323360Z [21:37:39]: [33m[iTMSTransporter] [2021-11-04 21:37:39 UTC] <main> DBG-X:   parameter ShouldUseRESTAPIs = false
2021-11-04T21:37:39.9325760Z [21:37:39]: [33m[iTMSTransporter] [2021-11-04 21:37:39 UTC] <main> DBG-X:   parameter Success = false
2021-11-04T21:37:39.9327900Z [21:37:39]: [33m[iTMSTransporter] [2021-11-04 21:37:39 UTC] <main> ERROR: An error occurred while trying to call the requested method validateAssets. (1272)
2021-11-04T21:37:39.9329740Z [21:37:39]: [33m[iTMSTransporter] [2021-11-04 21:37:39 UTC] <main> DBG-X: The error code is: 1272
2021-11-04T21:37:39.9332540Z [21:37:39]: [33m[iTMSTransporter] [2021-11-04 21:37:39 UTC] <main>  INFO: Done performing authentication.

I don't see any outages either: System Status - Apple Developer

1